How to Clear MS Teams Cache

Is your Microsoft Teams app running slow, not syncing messages, or showing outdated information? These issues are often caused by a cluttered Teams cache. These are temporary files that help the app run smoothly, but can lead to performance problems over time.

Using the classic version or the new Microsoft Teams can both lead to cache-related problems. Clearing the cache can fix glitches, speed things up, and ensure the app reflects the most current data. It’s a simple reset that often solves login errors, missing chats, or laggy calls.

In this article, you’ll learn why, when, and how to clear the cache on Windows, Mac, and Android. We’ll also share tips to help you keep your collaborative meeting notes and transcripts safe, even after clearing your cache.

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Why Should You Clear MS Teams Cache?

The MS Teams cache stores temporary files, settings, and data to help the app load faster and remember your preferences. Over time, though, these files can become outdated or corrupted and start causing problems in the app.

Here’s why clearing your Microsoft Teams cache helps:

• Fixes loading issues – Stuck messages, delayed updates, or features not working properly often trace back to a full or corrupted cache.
• Improves performance – Removing unnecessary data helps the app run faster and use fewer system resources.
• Refreshes the app – If you’ve switched to the new Microsoft Teams, clearing the cache can help it display the latest chats, meetings, and settings correctly.

Clearing the cache is like hitting refresh. It won’t delete your files or conversations, but it removes old data that could be slowing things down.

💡 Pro Tip: Clearing the cache won’t affect Microsoft’s cloud-stored transcripts, but if you're working with temporary or unsaved data, it could disappear. Use Tactiq’s real-time transcription to save your meeting notes live and protect them from getting lost during troubleshooting.

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How to Clear MS Teams Cache

Here’s how you can clear the Microsoft Teams cache on Windows, macOS, and Android. Removing these temporary files can resolve performance issues.

How to clear MS Teams cache for Windows

Classic Teams

1. Right-click the Teams icon on the taskbar and select Quit.
2. Press Win + R to open the Run dialog box, type %appdata%\Microsoft\Teams, and click OK.
3. Delete all files and folders in this directory.
4. Reopen Teams. The app may take longer to load as the cache rebuilds.

New Teams

1. Search for Settings in the taskbar and open the app.
2. Navigate to Apps > Installed Apps, find Microsoft Teams, and click the three dots (…).

3. Select Advanced Options, and choose Reset.
4. Restart Teams.

How to clear MS Teams cache for Mac

Classic Teams

1. Right-click the Teams icon in the dock and select Quit, or press Command (⌘) + Q.
2. Open Terminal from /Applications/Utilities. Type the following command and press Return:

3. rm -r ~/Library/Application\ Support/Microsoft/Teams
4. Restart Teams.

New Teams

1. Right-click the Teams icon in the dock and select Quit, or press Command (⌘) + Q.
2. Open Terminal from /Applications/Utilities. Run these commands one by one, pressing Return after each:

• rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
• rm -rf ~/Library/Containers/com.microsoft.teams2

3. Reopen the app.

How to clear MS Teams cache for Android

1. Open the Settings app on your Android device.
2. Tap Apps.
3. Find and select Microsoft Teams.
4. Tap Storage & cache.
5. Tap Clear Cache.

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How Often Should You Clear Your MS Teams Cache?

You don’t need to clear the cache every day, but it’s a helpful fix when something feels off in the app. If you’re looking for MS Teams help with common bugs or slow performance, clearing the cache is a good first step.

Here are the best times to do it:

• After a Teams update – If something isn’t loading correctly or looks outdated, a cache refresh can bring everything back to normal.
• When Teams becomes slow or unresponsive – A full cache can slow down startup time and cause delays in chat and meetings.
• If features start glitching – Sync issues, broken file previews, or missing messages are often resolved by clearing the cache.

There’s no fixed schedule. Just clear it when issues arise. Afterward, Teams may take slightly longer to restart as it rebuilds necessary files in the background.

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How to Reset Teams

If clearing the Teams cache doesn’t fix the problem, reset the app. Keep in mind that this will delete app data, including any personalization settings, so be prepared to reconfigure your preferences afterward.

Method 1 - Reset the app

1. Open the Settings app by typing Settings in the search bar.
2. Go to Apps > Installed Apps and search for Microsoft Teams.
3. Locate the New Microsoft Teams app, click the three dots (…), and select More Options.
4. In the Reset section, click Reset.
5. Restart Teams and set up your preferences again.

Method 2 - Delete files

1. Quit Teams by right-clicking the Teams icon on the taskbar and selecting Quit.
2. Open the Run dialog box by pressing Win + R. Enter the following path:
3. %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
4. Click OK.
5. Delete all files and folders in the directory.
6. Restart Teams and configure the app as needed.

Resetting the app is a more complete fix when performance issues persist, especially after switching to the new Microsoft Teams or encountering repeated crashes.

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How to Keep Transcripts for MS Teams with Tactiq

Clearing your Teams cache can remove temporary files, but it won’t affect your cloud-based meetings or transcripts saved with Tactiq. Tactiq works alongside Microsoft Teams to keep your meeting notes safe and actionable before, during, and after the call.

Here’s what you can do with Tactiq:

• Get real-time transcriptions during your Teams meetings
• Use AI to generate summaries, follow-ups, and recaps
• Export MS Teams transcripts as PDF or TXT files for easy sharing
• Create AI workflows to turn transcripts into emails, project updates, or documentation
• Translate meeting notes into multiple languages using AI prompts
• Keep all your meeting notes organized in one place

Download the free Tactiq Chrome Extension to make sure your transcripts and insights are always accessible, no matter what happens to your cache.

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Wrapping Up

Clearing the Microsoft Teams cache is a simple way to fix performance issues, syncing errors, and outdated views. It helps the app run more smoothly by removing corrupted or overloaded temporary files, without affecting your saved chats or cloud-based content.

Still, it’s worth remembering that local cache files can include temporary data like unsaved drafts. To ensure access to accurate transcripts, tools like Tactiq are essential. You’ll get real-time transcription, AI summaries, and exportable transcripts without relying on local storage.

For anyone looking for practical MS Teams help, clearing the cache is step one. Backing up your meeting insights with Tactiq is step two.

Try Tactiq for free today and stay one step ahead in every meeting.

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FAQs

How do I clear Microsoft Teams cache?

Quit Teams, open the cache folder, and delete its contents. On Windows, use %appdata%\Microsoft\Teams. On Mac, use Terminal with the command rm -r ~/Library/Application\ Support/Microsoft/Teams.

How do I clear my Microsoft cache?

It depends on the app. For Teams, locate the cache folder through File Explorer or Terminal, delete all contents, then restart the app to rebuild fresh cache files.

How often does Teams clear the cache?

Teams doesn’t clear the cache automatically. You’ll need to do it manually when you notice issues like lag, syncing problems, or outdated messages.

What happens if I reset Teams?

Resetting removes local app data, including personalization settings. You’ll need to log in again and reconfigure your preferences.

Can I export MS Teams transcripts after clearing the cache?

Not directly from the cache, but if you're using Tactiq, your meeting transcripts are saved and can be exported anytime, even after a reset.

Where can I get MS Teams help for performance issues?

Start by clearing your cache, then check for updates. If the problem persists, try resetting Teams or using tools like Tactiq to manage transcripts and meeting notes more reliably.