How to Clear MS Teams Cache

Is your Microsoft Teams app not working as expected? Maybe it's sluggish, not loading chats, or showing outdated information. These hiccups often trace back to the Teams cache—a temporary storage that helps the app run smoothly but can occasionally cause issues when it builds up.

Clearing the Teams cache might seem like a small step, but it can make a big difference in improving the app’s performance.

This guide will walk you through why, when, and how to clear the cache for both Mac and Windows users.

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Why Should You Clear MS Teams Cache?

The cache temporarily stores files, settings, and data to make the app load faster. It’s important to clear this storage over time to prevent it from being overloaded or outdated.

Here’s why clearing the Teams cache is helpful:

• Fixes loading errors - Stuck messages or incomplete updates can often be resolved by clearing the cache.
• Improves performance - A clean cache reduces unnecessary data buildup and helps Teams run smoother.
• Updates your experience - If you're using the new Microsoft Teams version, clearing the cache ensures the app reflects changes accurately.

Clearing the Teams client cache is like hitting a refresh button—it allows the app to perform better without losing your important files or chats.

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How to Clear MS Teams Cache

Clearing the Teams cache can help fix issues like slow performance or outdated data. Follow these steps based on your operating system,

How to clear MS Teams cache for Windows

Classic Teams

1. Right-click the Teams icon on the taskbar and select Quit.
2. Press Win + R to open the Run dialog box, type %appdata%\Microsoft\Teams, and click OK.
3. Delete all files and folders in this directory.
4. Reopen Teams. The app may take longer to load as the cache rebuilds.

New Teams

1. Search for Settings in the taskbar and open the app.
2. Navigate to Apps > Installed Apps, find Microsoft Teams, and click the three dots (…).

3. Select Advanced Options, and choose Reset.
4. Restart Teams.
   

How to clear MS Teams cache for Mac

Classic Teams

1. Right-click the Teams icon in the dock and select Quit, or press Command (⌘) + Q.
2. Open Terminal from /Applications/Utilities. Type the following command and press Return:
3. rm -r ~/Library/Application\ Support/Microsoft/Teams

4. Restart Teams.
   

New Teams

1. Right-click the Teams icon in the dock and select Quit, or press Command (⌘) + Q.
2. Open Terminal from /Applications/Utilities. Run these commands one by one, pressing Return after each:

• rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
• rm -rf ~/Library/Containers/com.microsoft.teams2

3. Reopen the app.

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How Often Should You Clear Your MS Teams Cache?

Clearing the Teams cache isn't something you need to do daily. However, it’s useful when issues arise.

Here’s when you should consider clearing the cache:

• After an update - If the app isn’t working correctly or shows outdated data after installing the new Microsoft Teams, clearing the cache can help refresh its functionality.
• Performance issues - When Teams becomes slow, fails to load messages, or freezes, it’s a good idea to clear the cache.
• Glitches and errors - If certain features, like file sharing or chat synchronization, aren’t working properly, clearing the cache often resolves these issues.

As a general rule, clear the cache only when necessary. Rebuilding cache files takes time and temporarily slows down the app after restarting.

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How to Reset Teams

If clearing the Teams cache doesn’t fix the problem, you can reset the app. Keep in mind that this will delete app data, including any personalization settings, so be prepared to reconfigure your preferences afterward.

Method 1 - Reset the app

1. Open the Settings app by typing Settings in the search bar.
2. Go to Apps > Installed Apps and search for Microsoft Teams.
3. Locate the New Microsoft Teams app, click the three dots (…), and select More Options.
4. In the Reset section, click Reset.
5. Restart Teams and set up your preferences again.

Method 2 - Delete files

1. Quit Teams by right-clicking the Teams icon on the taskbar and selecting Quit.
2. Open the Run dialog box by pressing Win + R. Enter the following path:
3. %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
4. Click OK.
5. Delete all files and folders in the directory.
6. Restart Teams and configure the app as needed.

Resetting Teams is a comprehensive way to address lingering issues when clearing the cache doesn’t work.

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How to Keep Transcripts for MS Teams with Tactiq

Clearing your Microsoft Teams cache is a great way to fix technical glitches, but it can sometimes remove temporary data like unsaved drafts or preloaded files. While your meeting transcripts stored on Microsoft servers remain safe, relying on local cache files could put temporary meeting details at risk.

That’s where Tactiq comes in. With its AI-powered transcription and post-meeting tools, Tactiq saves your meeting data and makes it accessible whenever you need it. Here’s how Tactiq can help:

1. Real-time transcription:

• Install the Tactiq Chrome extension, join your Microsoft Teams meeting, and let AI provide live transcriptions.

2. ‍Enhanced note-taking:

• Highlight key points, tag action items, and add comments during the meeting.

3. ‍AI-driven summaries:

• Generate summaries, action items, and recaps instantly after the meeting.

4. ‍Share and export:

• Share transcripts via email or export them as PDF or TXT files for documentation.

Tactiq ensures you never lose key insights, even after clearing your Teams cache. Start for free today and take control of your meeting transcripts!

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FAQs

How do I clear Microsoft Teams cache?

To clear the Teams cache, quit the app, access the cache folder on your device, and delete all files and folders inside it. For Windows, use the Run dialog box and type %appdata%\Microsoft\Teams. On Mac, use Terminal with the command rm -r ~/Library/Application\ Support/Microsoft/Teams. Restart Teams afterward.

How do I clear my Microsoft cache?

The process varies by application. For Microsoft Teams, locate the app’s cache folder using your system’s file explorer or Terminal, delete the contents, and restart the app to refresh the cache.

How often does Teams clear the cache?

Microsoft Teams does not clear the cache automatically. You can manually clear it when experiencing issues such as lagging, outdated messages, or sync errors.

What happens if I reset Teams?

Resetting Teams removes app data, including personalization settings. It provides a clean slate by clearing all local data, which can resolve persistent problems. After resetting, you’ll need to reconfigure your settings and preferences.

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Wrapping Up

Clearing the Microsoft Teams cache can resolve common issues like slow performance, outdated data, or synchronization errors. By removing unnecessary temporary files, you can refresh the app and restore its functionality.

However, keep in mind that clearing the cache may remove some temporary data, so it’s a good practice to regularly save or back up important meeting details. With this guide, you can keep your app running smoothly whenever issues arise.