As a leader in community banking, Tyfone uses Tactiq to transcribe, summarize, and automate meetings so they can prevent million-dollar mistakes by keeping teams aligned on complex customer needs, compliance requirements, and banking security standards.
Tyfone’s 200+ team leads the way in bridging the gap between credit unions and community banks through its advanced digital banking and payment provider solutions that rival big banks. At the core of its mission lies the goal to preserve personalised customer service throughout its solution delivery.
But implementing fintech solutions in community banking is a highly complex and time consuming task. Each integration and scope of work spans months — touching federal regulations, banking security protocols, technical specifications, and client customization.
In this process, online meetings form the backbone for communication and decision making for Tyfone; with precision and clarity critical crtieria for success. That’s where Tactiq stepped in.
“You’re going from meeting to meeting and then you’re stuck with following up. Following through is very challenging."
Founder & CEO, Tyfone
In a fully remote team of 200+ people, with back to back meetings and limited time to follow through, Tyfone needed a way to ensure ideas didn’t get lost, decisions didn’t stall, and teams stayed aligned.
Tactiq has become the unified source of truth for every client call, internal sync, and cross-functional project discussion at Tyfone.
Now, instead of manually taking notes, transcribing calls, or trying to remember what was said, Tyfone's team:
The result?
Faster implementation timelines, higher-quality specs, and stronger cross-team execution.
“The number one improvement is you get an automatic follow-through after the meeting.”
Siva Narendra
Founder & CEO, Tyfone
Implementing a new digital banking solution is a highly complicated and time consuming process taking anywhere from 6 to 9 months, spanning multiple teams. In this process, compliance reviews, customer alignment, technical specs, and regular collaboration with federal regulators are all necessary steps to ensure smooth deliver of a solution.
For Tyfone this means balancing speed with ensuring each step of the process is delivered to high quality the company is known for.
This is where Tactiq helps Tyfone shine. By automatically transcribing meetings and organizing meeting notes into structured updates and AI insights, Tyfone teams now spend less time chasing context and more time moving forward.
By sharing transcripts across teams and combining them with Tactiq's AI capabilities, Tyfone's teams are able to seamlessly extract the insights they need from meetings, fill knowledge gaps between teams and align on the intricacies of each solution for each client. For Tyfone's Product team this capability forms a critical part of the hand over process. When Tyfone's Sales and Solutions team is able to come to a defined solution for a client, this solution and the conversations that led to it can seamlessly be passed over and articulated to its Product team by sharing access to transcripts and AI insights on Tactiq, ensuring a smooth transition from one team to the next.
“When the sales and solutions team defines a solution, the product team has guaranteed continuity.”
Siva Narendra
Founder & CEO, Tyfone
As a highly innovative organisation constantly pushing the boundaries of digital banking, Tyfone prides itself on constantly seeking to improve the status quo in digital banking. With over 130 patents to its name Tyfone's leadership team utilises Tactiq to drive innovation through transcribing conversations around potential patents. Not only does Tactiq seamlessly transcribe each conversation verbatim, but Tactiq's transcription ensures that Tyfone's team can move at the speed of thought, no longer bogged down in manually taking notes for each discussion.
Beyond note taking, Tactiq's AI forms a critical part of Tyfone's processes for extracting value from these innovative discussions. In particular, Tactiq's generative AI is used by Tyfone to initiate the process of crafting patent drafts from meeting transcriptions making the process 10 times more efficient.
"The time it takes to draft a spec and hand it off to the patent attorney makes the process 10x more efficient.”
Siva Narendra
Founder & CEO, Tyfone
When exploring a note taking solution, Tyfone didn't another AI tool. They needed a partner that could fit into their workflow, handle the nuance of regulated environments, and support the level of quality their customers expect.
Ultimately, Tactiq stood out because of it adapts to how Tyfone works.
"Tactiq stood out because the leadership listens to feedback and the capabilities they build deliver an amazing experience."
Siva Narendra
Founder & CEO, Tyfone
For Tyfone, Tactiq isn’t just about meetings. It’s about building a lasting foundation of knowledge and clarity. Whether they’re drafting specs for a patent attorney, handing off product requirements, or aligning on a customer integration plan, Tyfone relies on Tactiq to make sure every conversation becomes a stepping stone toward delivery.
Since adopting Tactiq, Tyfone has transformed the way their teams operate by turning every meeting into progress.
"You’re talking about close to 5x the time you need to spend disappears."
Siva Narendra
Founder & CEO, Tyfone
With Tactiq, Tyfone continues to raise the bar for what’s possible in fintech, bringing modern banking to more people, without the complexity and costs of high-end financial institutions.