How to Get a Transcript of MS Teams Phone Calls in 2023

Remote work is the new norm, and with it comes an increased reliance on virtual meetings and phone calls. Staying on top of every detail during these calls can be challenging, especially when multitasking or attending back-to-back meetings. 

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This is where having a transcript of your MS Teams phone calls can be a game-changer. In this blog post, we'll explore:

• What MS Teams Phone is
• How to get a transcript of your MS Phone Call
• Using Tactiq with MS Teams Phone

Let’s get started!

What is Microsoft Teams Phone?

MS Teams Phone, an advanced cloud-based phone system, was introduced in January 2022. Seamlessly integrated with Microsoft Teams, it boasts many features designed to enhance the efficiency and productivity of your calls. While this solution is particularly popular among small and medium-sized businesses (SMBs), it also caters to the needs of global remote teams with multiple locations and departments. Now you can call directly from a chat or use the dial pad to call a phone number inside MS Teams App.

One of the primary needs of SMBs is to reduce costs and simplify operations. MS Microsoft Teams Phone consolidates calling, chat, meetings, and collaboration into a single, user-friendly app. This all-in-one approach empowers users to make phone calls from anywhere and on any device, including computers, smartphones, desk phones, and meeting rooms. 

The first and most important key feature of MS Teams Phone is that it integrates with your existing phone numbers and calling plans. This means that you’ll be able to make phone calls both using the Internet in your usual MS Teams App and PSTN (public switched telephone network) connectivity. It’s like combining a video call conferencing system and a regular phone system within Teams.

MS Teams Phone also offers advanced call-handling capabilities, such as call forwarding, call transfer, and call queues, giving you full control over your calls and allowing you to manage them efficiently. This is especially useful for businesses with high call volumes or when you need to direct calls to the most appropriate department or team member.

Last but not least, Microsoft Teams Phone also offers voicemail with transcription, providing a written record of your voicemails for easy reference. This feature ensures you won't miss any crucial details and allows you to scan through your messages quickly.

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How Do You Get a Transcript of Your MS Phone Call?

Unlike regular phone calls, when you use MS Phone you’ll be able to get a transcript if it is enabled in your MS Teams account (if not, check the next solution called Tactiq below). This is a big advantage because it’s very easy to miss important details mentioned in a call, especially when you’re on the go and juggling other tasks. Here’s how to access the transcript during and after the call:

1. On the call tab, click the three dots to open "More Actions."
2. Tap or click on “Start transcription.”
3. You’ll see the real-time transcription during the call. 
4. After the call, you can check the history of your calls and the full transcript. 

Here’s a video walking you through the process: 

You can also view the transcripts of all the voicemails that you received. 

How to Get MS Phone Transcript Using Tactiq

There’s another easy way to get the transcript of your MS Teams Phone calls. You can try Tactiq, a real-time transcription tool for MS Teams. This is an even better alternative to remote professionals who use other video conferencing tools on top of MS Teams. It works with Google Meet, Zoom, and more. 

You can make and accept a call from any device in MS Team, and Tactiq will provide real-time transcription. Plus, after the call, you’ll get a full transcript with auto-highlights.

Here’s how it works: 

1. Install Tactiq on Chrome. It’s free. 
2. Connect MS Teams under Integrations. 
3. Make or join a call and the Tactiq window, where you’ll see the real-time transcription. 
4. After the call, you’ll receive an email with the link to the full transcript. 

The best part is you can generate AI summaries and action items thanks to its built-in ChatGPT integration. This is especially helpful if you have a lot of long meetings. Or you expected to join a short call but ended up super long!
Here’s how to generate AI summaries on Tactiq. 

1. Go to the link of your full transcript on Tactiq. 
2. Click on “Generate AI summary.” 
3. Edit the summary if needed.

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You can also generate action items for each person who joined the meeting, and all you have to do is transfer the items into your project management system. 

Harnessing the Power of Tactiq: A Comprehensive Transcription Solution for Remote Work

MS Teams Phone has become a go-to solution for many organizations, helping to improve communication and boost productivity. However, even with its impressive features, there might be times when you need a transcription tool that's more efficient and adaptable to your unique needs. 

Tactiq offers a comprehensive and adaptable transcription solution that caters to the ever-evolving needs of remote professionals. By leveraging the power of generative AI, you can ensure that no important details are missed, enhance collaboration within your team, and ultimately maximize your productivity.