How to Cancel Your Zoom Subscription

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Are you struggling to cancel your Zoom subscription? Well, you’re not alone! Lots of other folk have the same dilemma. Depending on your level of access, cancelling your Zoom subscription can be a bit tricky.

In this blog post, we'll cover the following:

  • Reasons to cancel your Zoom subscription
  • How to cancel your Zoom subscription and add-on subscriptions
  • How to get a refund for a Zoom subscription
  • How to reactivate your Zoom subscription

Why Cancel Your Zoom Subscription?

Some people cancel their Zoom subscriptions because other video conferencing platforms offer features or integrations that better suit their situation.

For others, opting for Zoom's free plan is a simple way to save money. After all, the free plan still offers capabilities like group meetings and screen sharing which can be helpful for individuals or small teams with budget constraints.

Lastly, free apps like Tactiq serve as a handy replacement for Zoom's paid-for features like meeting transcription and cloud recording. Tactiq offers note-taking that allows users to transcribe and organize what’s discussed in meetings. 

Things to Consider Before Canceling Your Zoom Subscription

Before canceling your Zoom subscription, there are a couple of things to keep in mind:

Access to Your Recordings

​​After you cancel your subscription, you have 30 days to download or transfer any important recordings. After that, recordings are deleted permanently. If you want to access these recordings again, you can subscribe to a plan that gives you access to cloud recordings within the next 30 days.

Upcoming Scheduled Calls and Webinars:

Review your calendar for any upcoming Zoom calls or webinars that you've scheduled. Canceling your subscription may impact your ability to host these events, especially if they require features exclusive to paid plans (e.g. extended meeting durations, larger participant limits). Consider rescheduling or making alternative arrangements beforehand.

How to Cancel Your Zoom Subscription

Option 1: From desktop

To cancel your Zoom subscription’s automatic renewal, follow these steps:

  1. Sign in to the Zoom web portal.
  2. From the navigation panel on the left, click Account Management, then Billing.
Zoom billing screenshot
  1. Under the Current Plans tab, locate the plan you want to cancel and click Cancel Plan.
  2. Confirm by selecting Cancel Subscription. This will stop the automatic renewal of your subscription. If you’re asked to ‘Contact Sales’ instead of ‘Cancel Subscription’, contact the Zoom sales team to proceed with cancellation.
  3. Select a reason you no longer want to renew your subscription, then click Submit.
  4. You will receive an email confirming cancellation.

Note: You will still have access to your Zoom paid subscription until the end of your billing period.

Option 2: From the App Store (for iOS users)

If you’re using an iOS device, you can cancel your Zoom subscription from the App Store. Follow these steps:

  1. Open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Tap the Zoom subscription.
  4. Tap Cancel Subscription at the bottom. This will cancel your Zoom Pro subscription and any auto-renewals.

Option 3: From the Play Store (for Android users)

If you’re using an Android device, you can cancel your Zoom subscription from the Google Play Store. Here’s how:

  1. From your Android device, go to Google Play Store.
  2. Tap your profile image on the upper right corner, then select Payments & subscriptions.
  3. Tap Subscriptions, then select Zoom to manage your subscription.
  4. Tap Cancel subscription at the bottom to proceed.
  5. Select your reason for canceling the subscription, then tap Continue to confirm cancellation. This will cancel your Zoom Pro paid plan and any auto-renewals.

How to Cancel a Zoom Add-On Subscription

Zoom cancel add-on subscription

To cancel a paid Zoom add-on service, follow these simple steps:

  1. Sign in to the Zoom web portal.
  2. From the navigation panel on the left, click Account Management, then Billing.
  3. Under the Current Plans tab, locate the add-on you want to cancel and click Cancel Plan. This will stop auto-renewal for this particular add-on service.
  4. Confirm your cancellation from the window.
  5. You will receive an email confirming cancellation.

Note: You will still have access to the Zoom add-on until the end of your billing cycle.

Can You Get a Refund If You Cancel Your Zoom Subscription?

If you meet the criteria for a refund, you can start a refund request when canceling your plan. Here’s how to do it:

  1. Sign in to the Zoom web portal.
  2. From the navigation panel on the left, click Account Management, then Billing.
  3. Under the Current Plans tab, locate the plan you wish to cancel. Click Cancel Plan to stop automatic renewal.
  4. If you’re eligible for a refund, click Dispute Charges. A window will appear indicating the refund amount.
  5. Click Cancel and Refund to accept the refund terms and cancel your subscription.

Note: To qualify for a refund, you need to submit a request within 30 days of the renewal date. You will only receive a refund prorated to the final day of use.

Can You Reactivate a Zoom Subscription After Canceling?

Yes! You can undo the cancellation request and reactivate it any time before the renewal date. Here's how:

  1. Sign in to the Zoom web portal.
  2. From the navigation panel on the left, click Account Management, then Billing.
  3. Under the Current Plans tab, locate the plan you want to reactivate.
  4. Click Reactivate Plan.
  5. From the window, confirm by clicking Proceed & Activate.
  6. Follow the next steps for payment.

How to Transcribe Meetings on Zoom (Free Plan)

Tactiq widget

You don't need a paid Zoom subscription to continue to transcribe your meetings. Instead, Tactiq's transcription tool app offers a free way to transcribe and summarize your meetings - and it works with other online meeting apps too.

To install Tactiq on your computer, follow these steps:

  1. Visit the Chrome Web Store.
  2. Click Add to Chrome on the right-hand side of the page, then Add Extension.
  3. When you start a Zoom meeting as a host, Tactiq will turn on closed captions. It will transcribe the meeting from the right side of the screen.

If you want to learn more about how to transcribe Zoom meetings, check out our guide here: Transcribe Zoom

If you want to learn more about how to take notes in Zoom, take a look at this guide: How to take notes in Zoom (2023 guide)

Wrapping Up: Canceling Zoom Subscriptions 

In this blog post, we’ve covered the basics of canceling your Zoom subscription. We hope this guide helps you save money, work with the right meeting platform for you, and find alternative ways to use Zoom’s paid-for features!

Stephanie Chan

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